However, since the plugins and themes are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.We make our plugins, extensions, and themes with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. Because we are a platform, these rules outline what you can expect from the authors of the items you buy.
I don’t expect having to interact with anyone here ever again after the refund is processed. Of course, in addition to these rules, each country has its own laws surrounding refunds and we recommend you familiarize yourself with any other applicable laws where you are located and where a customer is located.If a customer purchases an item support extension and requests a refund of that extension before their existing item support expires we would expect you to refund customers who have purchased that item support extension.Deliver better projects faster. WoWonder is updated to v3.0.4 Do you have any questions? Item has a security vulnerability. In this case, here are the circumstances in which we would expect an author to provide you with a refund: And I will never buy from CodeCayon again (and I buy lots of plugins, from CodeCanyon, PhilPress, BuddyDev, etc. All from our global community of web developers. requsted a refund - no one responded, website is made so its difficult to contact anyone.
If you purchase an item support extension and request a refund of that extension before your existing item support expires we would expect the author to provide you with a refund of that item support extension.Deliver better projects faster. If the item can be fixed, then the author should do so promptly by updating the item. Handling Fee The merchant can add handling fee for both refunds as well as exchange request.This fee may be exchanged fee, Shipping fee etc. I can provide the email chain for your review if you would like. Codecanyon has so far refused to do so, even though I bought the plugin 10 days ago. We will make a decision based on all available information and you agree that our decision is final.If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. If you have access to your logs which you would then you’ll know that I’m currently in Japan; I’ve just deleted my credit card and changed my password. there are also multiple parties that take part in this dodgy business - codecanyon, envato market plus plugin and theme programmers. then you entire account here, and access to any item you have previously purchased will be blocked until it is resolved. How do I do that? Get 143 refund plugins, code & scripts on CodeCanyon. Huzaifa and I have been trying for 3 months to get the upgrade package to work inside wordpress. If at all possible, I think it would be a good idea for you quality care department to take a look at this landing page template upgrade and tell me if it’s actually a working plug in or not. Stay away from it. We will make a decision based on all available information and if we decide to issue a refund we will process the refund on your behalf (the cost of which may be shared with you) Any refund issued by Envato is entirely discretionary and you agree that our decision is final.Even though you must still follow these rules as a baseline standard, if a customer requests a refund, you as the creator and owner of the item can decide to grant a refund independent of these rules.Version 1.1 - Effective date: May 2019.Where a customer requests a refund for an item that they have not downloaded within 3 months from the date of purchase, we would expect you to provide a refund.